Free Shipping is available globally aside from Canada, due to increased shipping in Canada shipping is $7.99
Transit & Handling:
The average time of delivery globally is 5-11 business days following your order being processed and shipped.
Once your order is processed and shipped you acknowledge that our obligations to you end once we have provided the product to the local courier for shipping to you. GetCloudySharks takes no responsibility for any delay, loss, damage or theft arising from the service provided by the local courier or from your actions on delivery.
Order Cut-off Time:
Orders placed after 5pm PST will be processed the following day and shipped out within 2-3 business days.
Change of Address:
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once it has been dispatched we are no longer able to change the address.
We do not accept cancellations. If you have changed your mind about your order then you will need to apply for a refund. Once you receive your items then you can send them back to us for a full refund. As per the refund policy, we do not cover the return shipping fees.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. All refund policy protocols will be followed.
Our customer service reply times are Monday - Friday and may take around 1-3 business days. please be patient and we will get back to your enquires as soon as possible.
Phone: (817) 617-2054
Mail: New Wave Trading CO D/B/A GetCloudySharks
2305 Oak Lane, Suite 127,
Grand Prairie, TX 75052, USA